Privacy Policy

1. Who we are

FINEKEPT PTY LTD (ACN 702 813 134, ABN 67 702 813 134) trading as Finekept (“we”, “us”, “our”) provides commercial and residential cleaning services in Townsville and surrounding areas of Queensland, Australia.

We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Although small businesses with an annual turnover under $3 million are not always bound by the Privacy Act, we have chosen to comply with the APPs as a matter of practice.

2. What we collect

Information you give us

When you request a quote or contact us, we collect:

• Contact details — your name, phone number and email address, and your preferred time for us to call.
• Enquiry details — whether the property is a home or business, the service you are interested in, and anything you choose to tell us in the message field.
• Property address — optional. If you give it, we use it to confirm we service the area and to plan an inspection.
• Information from inspections and calls — notes we make about the property and the work required when we speak to you or visit the site.

Please do not put alarm codes, key locations or other access details in the website form — tell us those by phone once work is booked.

Information collected automatically

• Technical data submitted with a quote request — your IP address, the country it resolves to, your browser user agent, and the page that referred you. We record this to investigate spam and abuse.
• Security data processed by Cloudflare to protect the site from attacks and automated abuse.

We do not use analytics or advertising cookies. This site sets no tracking cookies and does not use Google Analytics, the Meta pixel, or any similar tool. Fonts are served from our own domain rather than a third-party font service.

3. Why we collect it

• To prepare and send you a quote.
• To arrange, perform and invoice cleaning services.
• To communicate with you about a job, including confirmations and reminders.
• To handle complaints and resolve any issues with our work.
• To protect the website from spam, fraud and abuse.
• To meet our legal, tax and insurance obligations.

We do not sell or rent your personal information to anyone. We will not add you to a marketing list from a quote request. If we ever offer a newsletter it will be opt-in, and every message will carry an unsubscribe link.

4. Where your information is stored

This website runs on Cloudflare's global network. Pages are served from the Cloudflare data centre closest to the visitor, which for Australian visitors is within Australia.

The website itself does not keep a database of enquiries. When you submit the form, your details are passed straight through to email. Quote request details are delivered to our email inbox and stored there and in our business records. Depending on our email provider, that data may be stored or processed outside Australia. We take reasonable steps to use providers with appropriate security practices.

5. Third parties we use

Service	Purpose	Data involved
Cloudflare	Website hosting, content delivery, security and email delivery	All submitted form data, IP address
Spacemail	Hosting for our email inbox	Quote requests and any correspondence with us. Email data may be stored outside Australia.
Cloudflare Turnstile	Blocking automated spam submissions	IP address and browser signals. Turnstile is designed as a privacy-preserving alternative to CAPTCHA and does not track users across sites.
Google Places API	Address autocomplete on the quote form	The partial address text you type is sent through our server to Google to return suggestions. Your name, phone number and email are never sent to Google. If you do not use the address field, nothing is sent to Google at all.

We may also disclose information to our insurer, accountant, or legal advisers where necessary, and to any party where required or authorised by law.

6. How long we keep it

• Quote requests that do not become jobs — retained for up to 12 months, then deleted.
• Client records — retained for at least 7 years after the last service, as required by Australian tax law.

You can ask us to delete your information sooner. See section 8.

7. Security

We take reasonable steps to protect your information, including:

• HTTPS encryption across the entire site, enforced by HSTS.
• Rate limiting and bot protection on the quote form.
• Server-side validation of every submission, and no enquiry database on the website that could be breached.
• API credentials held as encrypted secrets, never exposed in the browser.
• Access to client records limited to staff who need it.

No method of transmission or storage is completely secure. If a data breach occurs that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner as required by the Notifiable Data Breaches scheme.

8. Accessing, correcting or deleting your information

You have the right to ask what personal information we hold about you, to have it corrected, and to ask us to delete it where we are not required to keep it. Email info@finekept.com.au and we will respond within 30 days. We may need to verify your identity before acting on a request.

9. Complaints

If you believe we have mishandled your personal information, contact us first at info@finekept.com.au so we can try to resolve it. We will acknowledge your complaint within 7 days and aim to resolve it within 30 days.

If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

10. Children

Our services are directed at adults. We do not knowingly collect personal information from children. If you believe a child has given us their information, contact us and we will delete it.

11. Changes to this policy

We may update this policy from time to time. The current version is always published here with the date it was last updated. Material changes affecting how we handle information already collected will be notified directly where practicable.

12. Contact us

FINEKEPT PTY LTD
ABN 67 702 813 134 · ACN 702 813 134
Townsville, QLD 4814, Australia
Email: info@finekept.com.au
Phone: 0406 443 589