Terms of Service

1. About these terms

These terms form an agreement between you and FINEKEPT PTY LTD (ACN 702 813 134, ABN 67 702 813 134) trading as Finekept. By using this website or booking our services, you accept them. If you do not accept them, please do not use the site or book with us.

2. Using this website

The content on this site is provided for general information. Our blog articles are general guidance only and are not professional, legal or building advice. Cleaning outcomes depend on the condition and materials of each property, so nothing here is a guarantee of a particular result.

You must not:

• Use this site for any unlawful purpose.
• Submit false, misleading or third-party information without authority.
• Submit anything that infringes another person's rights, or that contains malicious code.
• Attempt to gain unauthorised access to the site, its storage or its APIs.
• Scrape, automate or overload the quote form or address lookup.

All content on this site, including text, layout and design, is our property or licensed to us and may not be reproduced without permission.

3. Quote requests and inspections

Submitting the quote form is a request for us to contact you, not a booking. It creates no obligation on either side until we issue a written quote and you accept it.

For most jobs we will offer a free on-site inspection before quoting. An inspection is free, carries no obligation, and is not a sales appointment. Please make sure someone can give us safe access at the agreed time and let us know about pets or hazards in advance.

4. Quotes and pricing

• Quotes are valid for 30 days from issue unless stated otherwise.
• Quotes are based on our inspection and the information you provide. If the property is materially different from what was described — significantly larger, in substantially worse condition, or requiring work outside the quoted scope — we will contact you with a revised price before starting or continuing. You may accept the revision or cancel at no cost.
• Any figure we give over the phone before an inspection is an estimate and will be identified as one. Only a written quote issued after we have the information we need is fixed. Where we can price a simple job without inspecting it, the written quote will say so.
• All prices are in Australian dollars and include GST where applicable.
• The written scope of work attached to your quote defines what is included. Anything not listed is not included.

5. Bookings, access and your obligations

A booking is confirmed once we have agreed a date and you have accepted the quote in writing. You agree to:

• Provide safe and lawful access to the property at the agreed time.
• Tell us in advance about hazards, including pets, faulty fittings, asbestos, pests, biological hazards, or anything requiring particular care.
• Secure or remove valuables, cash, jewellery and irreplaceable items before we attend.
• Ensure utilities — power and running water — are connected and working.
• Tell us about surfaces or materials needing specific products, and about any allergies or sensitivities in the household.

If we cannot access the property at the agreed time, or the site is unsafe to work in, we may charge a call-out fee of up to 50% of the quoted price to cover the allocated time.

6. Cancellations and rescheduling

Notice given	Fee
More than 48 hours	No charge
24 – 48 hours	25% of the quoted price
Less than 24 hours, or no access on the day	50% of the quoted price

Recurring services can be paused or cancelled with 7 days' notice. Commercial contracts are governed by their own notice terms.

We may need to reschedule for severe weather, cyclone warnings, flooding or staff illness. We will give you as much notice as we can and will not charge a fee where we are the ones rescheduling.

7. If something isn’t right

If you are not happy with any part of a clean, please tell us as soon as possible, and before the area is used again where you can. Photos help. We will look into it and talk with you about the best way to resolve it.

For end of lease and bond cleans, send us your property manager’s written exit report as soon as you receive it, and keep the property vacant until we have discussed it. Whether a return visit is included, and on what conditions, will be set out on your quote. Bond outcomes also depend on damage, rent, the entry condition report and other matters outside our control, so we cannot guarantee that a bond will be returned.

None of this limits your rights under the Australian Consumer Law, which are described in section 9.

8. Payment

Invoicing and terms

• One-off residential work is invoiced on completion, payable within 7 days.
• Recurring and commercial work is invoiced monthly in arrears, payable within 14 days unless we have agreed otherwise in writing.
• We accept bank transfer, credit or debit card, and direct debit for recurring services. Recurring residential clients may be asked to keep a card or direct debit authority on file, charged on the day of service.
• All prices are in Australian dollars. Where we are registered for GST, prices include GST and a tax invoice will be issued.

Deposits

We ask for a deposit where we commit labour or buy materials ahead of the job. Any deposit is set out on your quote before you accept it — we will never ask for one after a booking is made.

• 25% deposit on one-off jobs quoted above $400, and on all end of lease and bond cleans.
• 40% deposit on post-construction and builders cleans, reflecting the labour and consumables committed up front.
• No deposit on recurring residential or commercial services once the first invoice has been paid. New commercial clients may be asked for the first month in advance until a payment history is established.
• The deposit comes off your final invoice. It is not an additional charge.

When a deposit is refunded

Your deposit is refunded in full, without deduction, if:

• We cancel, cannot attend, or cannot perform the work for any reason.
• You cancel with more than 48 hours' notice.
• We revise the quote after a site inspection and you decide not to proceed.

If you cancel with less than 48 hours' notice, we may retain part of the deposit up to the cancellation amounts in section 6 — and only to the extent of costs we have actually incurred and cannot avoid. Where we are able to fill the booking with other work, we will refund the deposit in full. A deposit is never forfeited as a penalty, and any unused balance is returned to you within 14 days.

Overdue accounts

Invoices unpaid more than 7 days past their due date may accrue interest at the Reserve Bank of Australia cash rate plus 4% per annum, calculated daily from the due date. We may also recover reasonable costs of collection, and may suspend services on recurring accounts after written notice. We will always contact you before taking any of these steps.

Construction work — security of payment

Cleaning carried out in the course of the construction, alteration, repair, restoration, maintenance or extension of a building is construction work under section 65 of the Building Industry Fairness (Security of Payment) Act 2017 (Qld). Where we carry out that work, our invoices may be issued as payment claims under that Act, and nothing in these terms limits or excludes either party's rights or obligations under it.

9. Insurance, damage and liability

We hold public liability insurance. A certificate of currency is available on request.

Report any damage you believe we caused within 48 hours of the service so we can inspect it and involve our insurer. We cannot reasonably assess a claim made after that window.

We are not responsible for:

• Pre-existing damage, wear, staining or deterioration.
• Damage to items that were already faulty, loose, unstable or improperly fitted.
• Damage arising from a hazard or fragility you did not disclose.
• Damage to items you asked us to clean against our written advice.
• Marks or damage that could not be removed without harming the surface, where we advised you of the risk beforehand.

Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a remedy for a major failure and to compensation for reasonably foreseeable loss or damage. You are also entitled to have services remedied if they are not of acceptable quality and the failure does not amount to a major failure.

Nothing in these terms excludes, restricts or modifies those rights. To the extent permitted by law, our liability for any other claim is limited to resupplying the services or paying the cost of having them resupplied, and we are not liable for indirect or consequential loss.

10. Staff

We carry public liability insurance. Please do not offer direct employment or private engagement to a cleaner introduced through us during the engagement or for 6 months afterwards. If you would like to expand the work, talk to us.

11. Health, safety and refusal of work

We may decline or stop work where a site is unsafe, where hazardous materials such as asbestos, mould beyond our scope, sewage, biological waste or pest infestations are present, or where our staff are subjected to abusive or threatening behaviour. Where we stop work for these reasons, we will charge only for time already worked.

12. Privacy

Our handling of personal information is set out in our Privacy Policy, which forms part of these terms.

13. Changes and governing law

We may update these terms from time to time. The version published here at the time you make a booking is the version that applies to it.

These terms are governed by the laws of Queensland, Australia, and you and we submit to the non-exclusive jurisdiction of the courts of that State.

14. Contact

FINEKEPT PTY LTD
ABN 67 702 813 134 · ACN 702 813 134
Townsville, QLD 4814, Australia
Email: info@finekept.com.au
Phone: 0406 443 589